Dispatch the right tech. Track the whole job.
A field-service system for any business that sends people to a customer site. HVAC, plumbing, electrical, IT MSP, facilities, cleaning, security alarm, automotive mobile, telecom, appliance repair. Work orders, dispatch, mobile clock-in at the site, parts and labor billing, customer signatures — connected to HCM staff, Assets equipment, CRM customer records, and Stripe payments.
Mobile-first · Cert-aware dispatch · Integrated billing
One service workflow from call to paid.
Most field-service vendors give you dispatch + billing but make you stitch in payroll, certifications, asset tracking, and customer records separately. NOWAITN Service is the same workflow with HCM, Certifications, Assets, CRM, and Payments already connected.
Dispatch that knows the tech, not just the calendar
Dispatch checks the job requirements (certifications needed, tools needed, customer history, location, urgency) and proposes the right tech — not just whoever is free. NOWAITN Certifications gates assignment by required credentials; NOWAITN Assets confirms the tech has the equipment they need.
Mobile field app integrated with the back office
Tech clocks in at the customer site (geofenced), captures parts used, takes before/after photos, gets customer signature, and triggers the invoice — all from the phone. Back office sees status in real time, not at the end of the day.
Invoice and payment built in
Customer signs off, system charges through Stripe, CRM record updates, the tech is paid through HCM payouts — all in the same audit trail. No re-keying invoice data into QuickBooks, no separate payment vendor.
Service, answered.
Anything that sends staff to a customer site. HVAC, plumbing, electrical, appliance repair, IT and MSP field work, facilities maintenance, commercial cleaning, security alarm installation, mobile auto repair, mobile detailing, pest control, lawn and landscape, telecom installation, healthcare home visits, and any trades or service work that happens at the customer location.
Those are full-stack field-service vendors with their own CRM, dispatch, billing, and reporting. They are great if all of your operations live inside their walls. NOWAITN Service is one slice of an operations platform — the field-service workflow connected to HCM (your staff), Certifications (their credentials), Assets (their equipment), CRM (your customer records), and Payments (your Stripe). Use the rest of the platform for the rest of your operation.
Tech opens the job on their phone at the customer site; geofence and GPS confirm they are there. Clock-in starts the timesheet; clock-out at sign-off ends it. The timesheet flows to HCM for approval and payout. Photo and signature capture is built into the same workflow.
Parts come from the NOWAITN Products catalog; labor from the work-order job codes. Tech adds them on the mobile app; system computes the invoice; customer signs off; Stripe charges. Refunds and partial-credits all run through the same Stripe account.
Service is in the platform roadmap and not yet generally available. Sign up to be notified at launch, or talk to us about being part of the early-access cohort.
From the Knowledge Base
Guides and resources to help you get started.